Founding Membership
Questions about joining our first UK community or how Founding Membership works.
MatedSouls
Account
Contact MatedSouls
We'd like to hear from you.
Questions, feedback and thoughtful ideas are welcome.
MatedSouls is preparing for launch, and thoughtful feedback from the people we hope to serve can help us make it even better.
Whether you have a question about Founding Membership, LifeFit, safety or simply an idea you think we should consider, we want it to be easy to get in touch.
How we can help
A human reason behind every contact.
These are some of the things members and future members can contact us about.
LifeFit
Feedback or questions about our approach to real-life compatibility and thoughtful introductions.
Trust & safety
Questions about verification, privacy, moderation, reporting or the safety principles behind MatedSouls.
Accessibility
Tell us if something about MatedSouls could be made easier to read, navigate or use.
Accessibility matters
If something is harder to read, navigate or use than it should be, we want to know.
How we can help
Contact should feel straightforward.
We want members and future members to know where to turn when they have a question, suggestion or concern.
Clear contact routes are part of building trust.
Contact MatedSouls
Choose the right contact route.
Email is the simplest way to contact us. Choose the address that best matches what you need and we will make sure your message reaches the right place.
We will never ask you to send passwords, banking details or account security credentials by email.
Email us
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Company information
MatedSouls is operated by Auction My Limited, a company registered in England and Wales.
Company number: 17473925
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Safety concerns
Reporting safety issues should be different from ordinary contact.
Suspicious accounts, harassment, inappropriate messages and potential scams can be reported through the member safety tools available within MatedSouls.
Members should not have to copy everything into a general contact form or continue communicating with somebody simply to report them.
Founding MatedSouls
Some of the best ideas may come from the people who use it.
Our first UK members will help us understand what works, what feels awkward and what MatedSouls can do better.
Thoughtful feedback can help shape a more thoughtful dating service.