Privacy Notice

MatedSouls.co.uk is the name used for the MatedSouls dating service for adults aged 50 and over in the United Kingdom who want a more thoughtful way to meet someone based on real-life compatibility. The service is not intended for children or for people under 50.

MatedSouls.co.uk is operated by Auction My Limited, a company registered in England and Wales under company number 17473925. Auction My Limited is the data controller responsible for the personal information processed through MatedSouls.

Our registered office is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. The Contact and complaints section below gives the contact details to use for privacy questions and data-protection requests.

For privacy or data-protection questions, you can contact us at privacy@matedsouls.co.uk.

Dating services can involve particularly personal information. In particular, using your gender together with the gender or genders of people you would like to meet may reveal, or allow an inference about, sexual orientation. Sexual-orientation information is special-category personal data under UK data-protection law and receives additional protection.

Before MatedSouls uses that information for compatibility and matching, we present a separate explanation and ask for explicit consent. This consent is separate from acceptance of our Terms. Your raw sensitive matching preference is kept private and is not displayed as part of your member-facing profile.

You can withdraw that matching consent from your member controls. When you do, MatedSouls stops using the affected information for matching, clears the stored gender preference describing who you would like to meet, and features that depend on that information may become unavailable until you choose to give fresh consent and provide a new preference.

We may retain a limited consent-history record showing that consent was given or withdrawn, together with information such as the consent version, action, method and time. That audit record is retained for accountability and does not reinstate a withdrawn matching preference.

Please avoid putting unnecessary sensitive information into free text or messages. If particularly sensitive information appears in a profile, message, safety report or support request, we limit its use to the purposes for which we have a valid legal basis and, where required, an additional UK GDPR condition.

MatedSouls uses information you provide to assess whether two people may be suitable for an introduction. This can include mutual eligibility rules, LifeFit answers, the importance you place on particular topics, matching preferences and readiness requirements.

Internal scoring may be used to organise otherwise eligible potential introductions. MatedSouls does not present members with a public compatibility percentage, claim scientific certainty or pretend that a numerical score can predict a successful relationship.

DateReady is a readiness check rather than a prediction about a relationship. Matching and introduction tools are intended to support introductions, not to make solely automated decisions that produce legal or similarly significant effects on you. Safety and moderation decisions may involve human review where appropriate.

MatedSouls is a UK service, but some of the technology providers we use operate infrastructure outside the United Kingdom. Appwrite is currently configured to use its Frankfurt, Germany region for the core Appwrite data used by MatedSouls. Other providers, including hosting and security providers, may use international infrastructure as part of providing their service.

Where personal information is transferred from the United Kingdom to a country or recipient that requires additional UK data-protection safeguards, we rely on an applicable adequacy arrangement, an approved contractual safeguard or another lawful transfer mechanism as required for that transfer.

You can contact privacy@matedsouls.co.uk if you would like more information about the safeguards relevant to a particular provider or transfer.

We do not keep every category of personal information for the same length of time. We keep information only for as long as it is reasonably needed for the purpose for which it was collected, to provide the service, protect members and MatedSouls, establish or defend legal rights, or meet applicable legal requirements.

• Active membership information: account, profile, matching, introduction and communication data may be kept while your membership is active and while it remains necessary to provide the features you use.
• Sensitive matching consent: when you withdraw the relevant explicit consent, the stored gender preference describing who you would like to meet is cleared and is no longer used for matching. A limited record of the consent and withdrawal may be retained for accountability.
• Safety and moderation records: reports, moderation decisions and relevant conversation evidence may need to be retained after a connection or membership ends where this is reasonably necessary to investigate concerns, protect members, prevent repeated abuse, deal with disputes or meet legal obligations.
• Terms and consent audit records: limited records of Terms acceptance and privacy choices may be retained after active use ends where needed to demonstrate what was agreed or what privacy choice was made.
• Support, security and technical records: these are retained only for as long as reasonably necessary for the support, security, fraud-prevention, diagnostic or legal purpose involved, then deleted or anonymised when they are no longer needed.

Account-closure and erasure requests can currently be made by emailing our privacy or support team. Closing an account and exercising the right to erasure are related but not identical: some limited information may lawfully need to be retained after closure for safety, legal, regulatory or accountability reasons.

Where an exact period is not fixed, we decide retention by looking at the nature and sensitivity of the information, why it is still needed, the risks of keeping it, whether the purpose can be met in a less identifiable way and any applicable legal requirements. We do not use the absence of a fixed period as a reason to keep personal information indefinitely.

MatedSouls is designed so that private member information is not automatically treated as public information. Private member data is mediated by server-side application controls, and access to sensitive systems and information is restricted according to its purpose.

We use technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures include account authentication, email verification, restricted server-side data access and Cloudflare Turnstile protection on email/password registration and sign-in. No internet service can guarantee absolute security, so we also plan for detection, investigation and response if something goes wrong.

If specialist identity verification is introduced, our design is to avoid keeping raw identity documents such as passport or driving-licence images in the main MatedSouls application database where a specialist provider can handle that material instead. Any such integration will be reviewed and this notice updated before it is relied upon.

MatedSouls uses cookies and similar technologies where they are needed to provide secure authentication, keep sessions working, protect registration and sign-in, and remember essential service state.

Email/password registration and sign-in use Cloudflare Turnstile for bot and abuse protection. The current flows use short-lived first-party security cookies named matedsouls_turnstile_signup for registration and matedsouls_turnstile_login for sign-in. Each cookie carries the relevant security-check token to its protected endpoint, is scoped to that flow and is cleared after use by the application.

Our Cookie Policy contains the current cookie inventory and explains these essential technologies in more detail. Before public launch, we will repeat that inventory against the live production service. If non-essential analytics, advertising or other optional technologies are introduced, we will provide the required information and choice before using them where consent is required.

If you have a question about this notice, want to exercise a data-protection right, request account closure or are concerned about how your information has been handled, please contact:

You also have the right to raise a concern with the UK Information Commissioner's Office. We would appreciate the opportunity to address your concern first, but contacting us is not a condition of making a complaint to the regulator.